Discover a path to a brighter future
for you and our furry friends
Director, Product Management, Digital Shopping & OMS
10850 Via Frontera, San Diego, CA 92127 United States
- Retail (Corporate)
- R329860
- Full time
- Not Remote
- 10850 Via Frontera, San Diego, CA 92127 United States
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
- We love all pets like our own
- We’re the future of the pet industry
- We’re here to improve lives
- We drive outstanding results together
- We’re welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Director, Product Management, Digital Shopping & OMS
We’re hiring a senior product leader to own Petco’s digital shopping and order management experience across web, mobile web, mobile app, and the order management and fulfillment systems that power BOPUS, Same-Day Delivery, shipping, and Repeat Delivery.
You’ll also partner closely with our Services teams to integrate hospital, clinic, and grooming journeys, and with our Loyalty team to bring membership, rewards, and personalized benefits into the shopping experience.
This is a hands-on, high-impact role responsible for improving revenue, conversion, AOV, margin, fulfillment performance, and building a cohesive customer experience across retail, services, and loyalty.
What You’ll Do
Product Strategy & Execution
- Lead and develop a team of Product Managers and Manager-level PMs.
- Own the long-term product vision and roadmap for Petco’s digital shopping, post-purchase, OMS, and digital fulfillment experiences.
- Prioritize work that drives conversion, AOV, Repeat Delivery, and fulfillment reliability.
- Elevate the end-to-end shopping experience across discovery, search, PDPs, cart, checkout, and order tracking.
- Build a strong experimentation culture through A/B testing, funnel optimization, personalization, and recommendations.
- Establish a high bar for accountability, prioritization, and data-driven decision making.
Cross-Functional Leadership
- Partner with engineering to deliver scalable systems, strong architecture, and reliable execution.
- Work with UX/design to elevate usability on all surfaces, with a particular focus on mobile.
- Collaborate with store operations, supply chain, and fulfillment partners to improve OMS accuracy, routing, pickup/delivery flows, and post-purchase communication.
- Work with the Services organization to integrate booking, scheduling, and service-related journeys into the shopping experience.
- Partner with CRM, Loyalty, and Marketing to embed membership, rewards, and targeted offers into shopping and fulfillment flows.
Customer Experience & Fulfillment
- Improve speed, stability, accessibility, SEO, and overall digital experience quality.
- Strengthen digital merchandising, attach-rate strategies, and add-on recommendations to lift AOV.
- Reduce friction across BOPUS and Same-Day Delivery through clearer handoff, better store readiness, and improved communication.
- Own funnel performance across the entire shopping and fulfillment journey.
Data & Measurement
- Define metrics, instrumentation standards, experimentation practices, and reporting expectations for the portfolio.
- Partner with analytics to turn insights into prioritized, high-impact work across conversion, retention, fulfillment, and loyalty.
- Ensure every initiative has clear success criteria, measurable outcomes, and ongoing performance monitoring.
What You’ll Bring
- Bachelor’s degree or equivalent practical experience.
- 8+ years in digital product management, including 3+ years leading managers in a consumer-facing ecommerce or omnichannel environment.
- Strong business acumen and the ability to quantify impact, model tradeoffs, and prioritize work that grows revenue and margin.
- Demonstrated success delivering large-scale digital products and customer-facing experiences.
- Deep understanding of ecommerce fundamentals: navigation, search, PDPs, cart, checkout, payments, fulfillment, and post-purchase.
- Experience with omnichannel retail, particularly BOPUS and ship-from-store.
- Background in brick-and-mortar or hybrid digital/physical retail (strong plus).
- Solid technical fluency across APIs, web/mobile architecture, integrations, and platform performance.
- Ability to lead through ambiguity, build alignment across functions, and drive clear decisions.
Success Looks Like
- Higher conversion and AOV across digital channels.
- Increased Repeat Delivery enrollment and retention.
- Faster, more reliable BOPUS and Same-Day Delivery performance.
- Improved OMS accuracy and reduced customer issues.
- A high-performing product team with clear ownership and accountability.
- Predictable, data-driven roadmaps aligned tightly with engineering, Services, and the broader business.
Other
- Occasional domestic or international travel may be required.
#LI-CS1
#CORP
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
Salary Range: $194,600.00 - $291,900.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.
Explore Our Company
-
Test 1
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore.
-
Test 2
Lorem Ipsum.
-
Test 3 Scholarships
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod.
-
Mentorships
Training and mentorship for early-career veterinarians. Build clinical, surgical, and leadership skills with added career guidance and wellbeing support.
-
Externships
Hands-on externships in general practice. Work with our doctors and teams to develop clinical, surgical, communication, and leadership skills.
-
Scholarships
Full-tuition scholarships for eligible employees pursuing vet tech degrees or certifications in practice management, reception, or veterinary assisting.
-
Veterinary Careers Start Here
There's more than one way to practice high-quality medicine.
-
Life @ Petco
We’re here to improve the lives of pets, pet parents and each other by fostering a welcoming, respectful and safe workplace where everyone belongs.
-
Considering a new Veterinary Practice
Making smart decisions for your veterinary career starts with getting the right information. Here are 7 important questions to ask when interviewing for a new veterinarian job.
-
A new lens on Corporate Medicine
Vetco Total Care is Changing Perceptions of Corporate Veterinary Care
-
Finding the Perfect Veterinary Position
Explore key factors to consider when searching for your next veterinary role, including work-life balance, benefits, and practice culture.
-
Training Careers Overview
Petco Positive Dog Training helps pets and their parents build stronger bonds through compassionate, dog-friendly methods. With guidance, enrichment, and support, our trainers promote well-being and create lasting connections that make life better for both ends of the leash.
-
Autonomous Medicine Empowers Veterinarians
Hear how Vetco Total Care empowers veterinarians to deliver personalized, compassionate care for pets by practicing autonomous medicine.
-
My Petco Benefits
We take care of people with industry-leading health, wellness and financial benefits.
-
Life at Work: Vetco Total Care Hospitals
Discover the benefits, wellness programs, and work-life balance that make Vetco Total Care Hospitals a great place to work as a veterinarian.
-
Seven Ways Vetco Total Care Works for Veterinarians
Vetco Total Care is transforming the corporate veterinary medicine model by empowering doctors, prioritizing wellbeing, and delivering high-quality pet care.
-
Practicing Autonomous Medicine
Discover the secret benefits of practicing autonomous veterinary medicine, including the freedom to call the shots, reduced stress and burnout, building a positive team culture, and more time to care for patients.
-
Let's Talk: Noncompete Agreements
Explore the impact of non-compete agreements on veterinary professionals and how Vetco Total Care encourages career autonomy without these restrictive contracts.
-
It's your move! Transition from hospital relief to full time.
Dr. Kayce Kobs shares her experience transitioning from a clinic role to a full-time hospital job with Vetco Total Care.
-
Grooming Careers Overview
At Petco, grooming is about wellness as much as wagging tails. As a groomer, you’ll play a vital role in pet health while building a career filled with growth, training, and purpose.
-
Women's History Month & International Women’s Day
Pioneering female veterinarians and scientists fought for their place in veterinary medicine, overcoming stereotypes and discrimination. In honor of Women's History Month, and International Women's Day on March 8, we are recognizing several inspiring women in honor of their contributions to science, medicine, politics and women's professional achievements.
-
Veterinarian Journey
Zaya McSky, DVM, DABVP, (Feline Practice) is a Hospital Medical Leader at Vetco Total Care and recently earned her board certification in feline medicine. Today, there are fewer than one hundred veterinarians board-certified in feline practice in the world. We sat down with Dr. McSky to learn more about her remarkable achievement in veterinary medicine, why she finds cats so fascinating and how you can create the ultimate feline-friendly hospital experience.
-
Case Rounds: Cool Cases from Vetco Total Care
A recent case at Vetco Total Care general practice hospital involved a spayed, 1-year-old Yorkshire Terrier presenting with lameness in the left hind leg. The team was able to offer advanced surgical intervention and a customized physiotherapy program to ensure the patient's prompt and functional recovery.
-
Vetco Total Care Hospitals
We have a highly supportive work environment with outstanding flexibility, work-life balance and growth opportunities for veterinary professionals.
-
Relief Veterinarian Opportunities
Explore the various veterinary services and career opportunities available through Vetco, including Vetco Total Care Hospitals, Vetco Vaccination Clinics, and more.
-
PACKS DVM Externship
Vetco Total Care's PACKS Externship program provides veterinary students with hands-on experience, mentorship and professional development in a general practice hospital setting.
-
PACKS DVM Early Career Mentorships
PACKS is Vetco Total Care's comprehensive training and mentorship program that empowers early-career veterinarians. Learn more about the program and how it can support your career development.
-
PACKS Vet Tech Externships
We’re committed to supporting the growth and development of future veterinary technicians and we’re excited to help you put your education into practice in a real-world setting.
-
Veterinary Medicine Scholarships
Your veterinary career grows here with Petco’s full-tuition scholarship opportunities.
-
Petco Medical Leadership
With decades of experience, Dr. Shelly Ferris and Dr. Angela Silva are driving Petco’s mission forward - supporting veterinary teams, advancing high-quality care, and creating healthier, happier hospital communities.
-
Store Careers Overview
Petco Pet Care Centers are where passion for pets meets everyday impact. As part of our store team, you’ll connect with pet parents, share trusted expertise, and provide the care, products, and support that help pets live healthier, happier lives.
-
External Referral Program
Refer a veterinarian or licensed veterinary technician to Vetco Total Care and earn up to $5000 per referral. Learn more about our referral program.
-
-
Distribution Center Careers
With nine strategically located distribution centers nationwide, we ensure that Petco, Unleashed by Petco stores, and Petco.com customers get what they need quickly and reliably.
-
Corporate Careers
Learn about our three national support centers and the opportunities they offer.
-
Petco's National Support Center in San Diego, CA
Explore Petco's 300,000-square-foot, pet-friendly National Support Center campus, designed with open, collaborative spaces, dog parks, and a walking trail to bring community, innovation, and a passion for pets together.
-
Petco's Mexico Support Center in Querétaro, Mexico
Discover our collaborative hub in Querétaro, Mexico where talented professionals drive innovation and growth across North America. Enjoy a pet-friendly workplace that supports your life, career, and your pets.
-
Cutting-Edge Ultrasound Technology
Petco and Butterfly collaborate to bring innovative ultrasound technology to Vetco Total Care hospitals, elevating the standard of pet care.
-
Ten Smart Interview Questions You Should Be Asking
Successful matches between veterinarians and practices don't happen by accident. Asking the right questions during an interview can help you find the perfect role.
-
Petco's Support Center in San Antonio, TX
Our 74,000-square-foot, pet-friendly campus is a workplace where community, collaboration, and a passion for pets come together.
-
Petco Love
Petco Love 501(c) Nonprofit Animal Welfare Charity
Jobs for You
You have not viewed any jobs yet.
You have not saved any jobs yet.
Join our Talent Community
Get the latest on career news, opportunities, and events that match your background.
Our Commitment to People, Pets and Planet
We believe the passion for pets is universal. To better serve our diverse customers across our 1,500 Pet Care Centers, 250+ Vetco Total Care hospitals and 1700+ weekly Vetco vaccination clinics, we are intentional about bringing the skillsets and experiences that help us meet the needs of all pets and pet parents. From attracting bilingual talent needed to serve multicultural market segments to leveraging a variety of perspectives to help us innovate in a competitive and changing industry, we know diversity and inclusion are critical business drivers to help Petco meet the needs of all pet families.
-
Planet
- Began transitioning in-store habitats from fluorescent to LED bulbs, resulting in energy savings.
- Reduced energy usage by more than 4 million kWh through our lighting curtailment program.
- In 2024, our recycling initiatives diverted nearly 400 tons of plastic from landfills.
-
People
- Provided career or skills-related training to 98% of all employees.
- Sponsored more than 150 scholarships through our Petco/Penn Foster Scholarship Program and Latinx Veterinary Medical Association.
- Nearly 600,000 hours of training delivered to pet care center partners.
- Over 40% of General Manager and District General Manager positions filled by internal promotions.
-
Pets
- Reunited more than 100,000 pets with their pet parents through Petco Love Lost.
- Helped save nearly 7 million animals through adoptions in Petco pet care centers.
- Distributed more than 3.2 million free vaccines to pets via Petco Love.
- Invested nearly $410 million in lifesaving animal welfare work.
- Helped more than 4,000 animal welfare partners.
Returning Applicants
If your are a returning candidate with an existing account, please click below.
Current Petco Partners
Current Partners can explore internal opportunities by logging into Workday.