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Discover a path to a brighter future

for you and our furry friends

Clinic Lead - HIPO

7050 US Highway 19 N, Pinellas Park, FL 33781 United States

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  • Vet Services
  • R299959
  • Full time
  • Not Remote
  • 7050 US Highway 19 N, Pinellas Park, FL 33781 United States

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

  • We love all pets like our own
  • We’re the future of the pet industry
  • We’re here to improve lives
  • We drive outstanding results together
  • We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

What you'll do: 

  • Responsible for establishing and promoting a culture in which we proactively engage and educate pet parents and help them feel confident that they are providing the best care to their pets. 

  • Assist in managing a matrix-like environment to ensure operational goals and customer satisfaction needs are met. 

  • Promote a culture of service and trust for customers and staff. 

  • Establish and sustain an environment that supports partners in doing their jobs well, ensuring each associate receives the prescribed training and feedback, and meets the required qualifications for their position. 

Essential Job Functions: 

  • The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. 

  • Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections. 

  • Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner. 

  • Ensure all expenses are maintained within budgeted levels. 

  • Coaches partners to peak levels of productivity, efficiency and teamwork. Encourages a culture of fun, accomplishment, development and teamwork. 

  • Establishes, models and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches and supports sales partners to do the same. 

  • Manages partners, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training. 

  • Manages and coaches partners to do their jobs well and to balance the needs of the customer with the need to complete assigned responsibilities. Responsible for the continuous training and development of partners. 

  • Ensures partners have the necessary training, knowledge and customer engagement skills to achieve sales goals. 

  • Participate in tasks associated with scheduling veterinarians in advance of clinics. 

  • Partner with clinic location management and Petco field leadership to identify business and relationship improvement opportunities and lead or assist in their implementation. 

  • Participate and present material on clinics to store leadership partners. 

  • Must possess and maintain a current, valid Driver’s License and have the ability to operate a motor vehicle (car).

Supervisory Responsibility: 

  • This position directly supervises Vet Assistants, Customer Assistant, and Rig Managers and other market support personnel.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .

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Our Commitment to People, Pets and Planet

We believe the passion for pets is universal. To better serve our diverse customers across our 1,500 Pet Care Centers, 250+ Vetco Total Care hospitals and 1700+ weekly Vetco vaccination clinics, we are intentional about bringing the skillsets and experiences that help us meet the needs of all pets and pet parents. From attracting bilingual talent needed to serve multicultural market segments to leveraging a variety of perspectives to help us innovate in a competitive and changing industry, we know diversity and inclusion are critical business drivers to help Petco meet the needs of all pet families.

  • Planet

    • Began transitioning in-store habitats from fluorescent to LED bulbs, resulting in energy savings.
    • Reduced energy usage by more than 4 million kWh through our lighting curtailment program.
    • In 2024, our recycling initiatives diverted nearly 400 tons of plastic from landfills.

  • People

    • Provided career or skills-related training to 98% of all employees.
    • Sponsored more than 150 scholarships through our Petco/Penn Foster Scholarship Program and Latinx Veterinary Medical Association.
    • Nearly 600,000 hours of training delivered to pet care center partners.
    • Over 40% of General Manager and District General Manager positions filled by internal promotions.

  • Pets

    • Reunited more than 100,000 pets with their pet parents through Petco Love Lost.
    • Helped save nearly 7 million animals through adoptions in Petco pet care centers
    • Distributed more than 3.2 million free vaccines to pets via Petco Love.
    • Invested nearly $410 million in lifesaving animal welfare work.
    • Helped more than 4,000 animal welfare partners.
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