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Hospital Leader On Duty

9 Shipyard Dr, Hingham, MA 02043 United States

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  • Vet Services
  • R325068
  • Full time
  • Not Remote
  • 9 Shipyard Dr, Hingham, MA 02043 United States

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

  • We love all pets like our own
  • We’re the future of the pet industry
  • We’re here to improve lives
  • We drive outstanding results together
  • We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Position Purpose:

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.  

Essential Job Functions: The Hospital Leader on Duty must be able to perform all of the following duties and responsibilities with or without reasonable accommodation.

  • Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score) and record in the electronic medical record. HLODs will collect thorough patient histories and document the patient visit in the EMRs. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians.

  • Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.

  • Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients, maintain and update client/patient records.

  • Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician HLOD will maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.

  • Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.

  • Training of new staff members and general dissemination of knowledge as required.

  • Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.

  • Empowered to one task in hospital-Inventory ordering, Scheduling, etc.

  • Monitor and assuming the task answering the practice phone and routing calls appropriately

  • Schedule appointments, when necessary, from callers or visitors to the practice.

  • Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.

  • Uphold and enforce all  policies of Petco and Vetco Total Care.

  • Oversee operations of Hospital and supervise the paraprofessional staff

  • Participate in the training of new staff members and general dissemination of knowledge as required.

Nature of Supervision:

In all activities related to the care and handling of individual patients and clients, the incumbent will take direct supervision from the Area Operations Manager.

Supervisory Responsibility:

This position has immediate daily supervisory duties over our paraprofessional partners.

Education/Experience:

  • Preferred to have at least 1-year previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above-listed skills 

  • Must have leadership capabilities

  • Must have excellent written and verbal communication skills 

  • Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations 

  • Must have telephone and computer skills 

  • Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change 

Work Environment:

The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time.  A large amount of this partner’s time will be spent in direct contact with clients and their pets.  

Contacts:

This position will regularly communicate with clients, service teams and management in both our Vetco Total Care Hospitals and Pet Care Centers.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .

Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

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Our Commitment to People, Pets and Planet

We believe the passion for pets is universal. To better serve our diverse customers across our 1,500 Pet Care Centers, 250+ Vetco Total Care hospitals and 1700+ weekly Vetco vaccination clinics, we are intentional about bringing the skillsets and experiences that help us meet the needs of all pets and pet parents. From attracting bilingual talent needed to serve multicultural market segments to leveraging a variety of perspectives to help us innovate in a competitive and changing industry, we know diversity and inclusion are critical business drivers to help Petco meet the needs of all pet families.

  • Planet

    • Began transitioning in-store habitats from fluorescent to LED bulbs, resulting in energy savings.
    • Reduced energy usage by more than 4 million kWh through our lighting curtailment program.
    • In 2024, our recycling initiatives diverted nearly 400 tons of plastic from landfills.

  • People

    • Provided career or skills-related training to 98% of all employees.
    • Sponsored more than 150 scholarships through our Petco/Penn Foster Scholarship Program and Latinx Veterinary Medical Association.
    • Nearly 600,000 hours of training delivered to pet care center partners.
    • Over 40% of General Manager and District General Manager positions filled by internal promotions.

  • Pets

    • Reunited more than 100,000 pets with their pet parents through Petco Love Lost.
    • Helped save nearly 7 million animals through adoptions in Petco pet care centers
    • Distributed more than 3.2 million free vaccines to pets via Petco Love.
    • Invested nearly $410 million in lifesaving animal welfare work.
    • Helped more than 4,000 animal welfare partners.
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