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Vetco Clinic Lead

150 Blades Ln, Glen Burnie, MD 21060 United States

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Vet Services
R326385
Full time
Not Remote
150 Blades Ln, Glen Burnie, MD 21060 United States

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

We love all pets like our own
We’re the future of the pet industry
We’re here to improve lives
We drive outstanding results together
We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

This position serves as the field team lead and provides functional direction to field staff and primary point of escalation for customer, vet or store partner issues. This position also serves as a driver of company vehicles to vaccination clinics and is responsible for overall performance and operational compliance of the day’s clinics. Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. - Provide functional direction and supervision to field team. - Ability to effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary. May be responsible for filling one or more of these roles at a time. Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver . - Ability to lift up to 40lbs 5. Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions and emergency situations). Primary point of contact for Market Manager on clinic related issues. - Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and manage any issues that arise during clinic. - Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely. - Facilitate sales environment among team by leading targeted discussion topics during daily commute Other Duties and Responsibilities: - Ensure proper handling of all revenues for day including deposit to safe or bank. - Assist customer in completion paperwork for a clear accurate medical record. - Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets. - Offer available discounts to win customers experiencing disruptive or unpleasant experience. - Manage and assist loading and unloading equipment and supplies from company supplied vehicle in a safe manner. - Assist in training new partners according to training plan expectations. 6. Understand and communicate Vetco medical recommendation, booster schedule and products. - Effectively communicate with store management to build an atmosphere of cooperation and business success. - At conclusion of clinic, present report card and site report to MOD. Obtain the gross sales receipt of clinic sales (clinic transaction model) or SKU movement report (customer transaction model) from the MOD. - Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment or supplies have been left on the floor or shelves. - Notify store well in advance if clinic team is running late. - End of clinic and end of day reconciliation of all equipment and supplies. - Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process. - Accountable for accurate completion of all paperwork - Ensure all paperwork and checklists are completed. - Ensure rig supplies and product bins are restocked at the end of day. - Participate in company and sponsor facilitated training related to products, services, policies and procedures. - Complete the Clinic Lead reports for each shift Nature of Supervision Position directly reports to the Market Manager. Supervisory Responsibility: While field associates report directly to the Market Manager, this position provides work direction and functional leadership to rig employees while in clinic or transit. Previous Experience: - Must be able to perform all clinic job roles. - Possess outstanding customer service skills, an aptitude for basic sales techniques and an interest in animals, as well as a professional appearance and demeanor. - Hold leadership qualities and/or experience. - Be able to operate company vehicles. - Ability to effectively communicate, provide functional direction and leadership to team and resolve difficult situations independently. - As direct contact with animals is required, must be comfortable handling and restraining animals within company policy. - Existing partners applying must be in good standing. Work Environment: - The majority of job duties are conducted indoors. - Passenger vehicle travel is required to commute to work locations. In some locations, overnight travel may be required. - Because this position requires bending, kneeling, moving equipment (up to 40 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from improper procedures.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $16.75 - $23.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .

Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

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Petco employee happily holding a guinea pig

Petco stylist holding a dog before brushing its teeth

Our Commitment to People, Pets and Planet

We believe the passion for pets is universal. To better serve our diverse customers across our 1,500 Pet Care Centers, 250+ Vetco Total Care hospitals and 1700+ weekly Vetco vaccination clinics, we are intentional about bringing the skillsets and experiences that help us meet the needs of all pets and pet parents. From attracting bilingual talent needed to serve multicultural market segments to leveraging a variety of perspectives to help us innovate in a competitive and changing industry, we know diversity and inclusion are critical business drivers to help Petco meet the needs of all pet families.

Planet
- Began transitioning in-store habitats from fluorescent to LED bulbs, resulting in energy savings.
- Reduced energy usage by more than 4 million kWh through our lighting curtailment program.
- In 2024, our recycling initiatives diverted nearly 400 tons of plastic from landfills.
People
- Provided career or skills-related training to 98% of all employees.
- Sponsored more than 150 scholarships through our Petco/Penn Foster Scholarship Program and Latinx Veterinary Medical Association.
- Nearly 600,000 hours of training delivered to pet care center partners.
- Over 40% of General Manager and District General Manager positions filled by internal promotions.
Pets
- Reunited more than 100,000 pets with their pet parents through Petco Love Lost.
- Helped save nearly 7 million animals through adoptions in Petco pet care centers
- Distributed more than 3.2 million free vaccines to pets via Petco Love.
- Invested nearly $410 million in lifesaving animal welfare work.
- Helped more than 4,000 animal welfare partners.