Duties and Responsibilities:
Partner with CMO to develop and implement vendor certification program including feasibility assessment, site visits, training of auditors, and working with vendors to direct corrective actions.
Provide direction to Performance and Learning with the development and implementation of partner Training initiatives and materials as they pertain to animal health and care issues, including evaluating the results of training programs and recommending future enhancements.
Assist operations through store visits and infrastructure assessment by providing regular review and evaluation of care sheets, training materials, Policies & Procedures and Planograms pertaining to animal care and presentation.
Act as advisor to management regarding ways to identify and comply with laws. Assist in the development and maintenance of animal care sheets and act as liaison between stores and Animal Control or Public Health officials.
Provide information and direction in matters pertaining to animals to RACEL’s, stores and field leadership, to corporate departments (merchandising, ops, risk management, communications), to veterinarians working with Petco Animals, to the Petco Foundation and to customers with specific needs or concerns.
Identify recurring animal issues and develop and implement long-term solutions through the use of animal incident reports, visitation reports, and working with vendors and corporate departments.
Review and complete all animal health reports, and routing reports to the appropriate field team members. File and track all such reports, providing feedback to the CMO team, Pet Services and/or other field leaders as appropriate.
Serve as the key contact for the Customer Satisfaction and Social Media teams to address animal related customer concerns and inquiries.
Collaborate with Marketing and other departments to produce animal care related external communications, which includes writing, editing and reviewing articles, blogs and other content.
Review product packaging for Private Brand and make recommendations to ensure all information and instructions are accurate and Petco’s brand is protected.
Act as the Petco animal expert and serve as ambassador in matters pertaining to media inquiries and concerns, humane association and animal control agency queries and concerns, issues of customer satisfaction and legal action.
Act as a resource and be involved in industry research
Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.
Perform other duties as assigned or required.
Nature of Supervision:
Minimal supervision is required. Minimal guidance is given to determine priorities and set annual goals. Incumbent is expected and has the authority to determine work methods and analytical tools and processes.
Influences Petco in the advocacy for, development, communication and implementation of, animal care and public health policies and procedures.