Frequently Asked Questions
You may have some additional questions about our application process. See below for answers to
many of the questions that may arise.
How old do I have to be to work at Petco?
You must be 18 years of age or older to work at most Petco locations. There are some areas where employment of minors ages 16 and 17 is permitted, such as in any Petco location in Alaska and some districts within the continental U.S. Applicants under the age of 18 are welcome to begin the online application process and if they are applying in an area where employment of minors is not permitted, the online application will stop them once they indicate they are under 18 years of age.
Minors age 15 and under are not considered for employment at any Petco location.
How can I check the status of my application?
All of your job applications will be housed on the "MyJobpage" tab of your profile. Beneath each position, you will see a "status" which will be updated by the Petco team throughout the selection process.
How do I complete a Background Consent?
Log back into your profile and click on your MyJobpage Tab. Your completed submissions are housed on this tab. Under the position you've accepted, click on "View/Edit Submission" to open up the submission. Scroll to the "Background Check Consent" tab along the top of the page, and "edit" to complete consent.
Now that I've been hired, how do I log into the New Hire Portal?
Congratulations and welcome to Petco! Your New Hire Portal log-in will be the same username and password that you used to log into mypetcocareer.com. This log-in info will not change until your first day of employment, when it will re-set.
I’m having trouble with my pre-employment assessment through PeopleAnswers.
People Answers offers candidate technical support at firstname.lastname@example.org
or 1-800-608-4528. Note: They will only be able to offer support on the assessment portion of the application.
I can’t access my profile. I forgot my user name and/or password.
No worries! If you forgot your user name and/or password, go to the profile sign in page and click on the links for "Forgot your password?" or "Forgot your user name?" Follow the instructions to retrieve your information.
What happens after I apply to a position?
The Petco team will be notified that you’re interested in the opportunity. If your experience and qualifications are a good match for the position, you may be contacted by a Petco representative. In the meantime, we encourage you to continue reviewing our complete list of job openings and apply to positions you feel best fit your experience and qualifications.
Can I create a profile without applying for a position?
When you create a profile, your information is stored in our system. If we find that your experience and qualifications match a job at Petco, we may contact you and invite you to apply. Please be sure to keep your profile up to date so we can best match your preferences to Petco's open positions.
How can I be notified about future Petco opportunities?
We're excited that you are interested in working for Petco and want to make it easy for you to learn about new openings. This can be done in two ways:
1. Sign up for a Saved Search and you’ll be notified when a position is available that meets your interests.
2. Complete your profile telling us about you and your job preferences and check the "Job Posting Notification" box at the bottom of the page.
What is a Saved Search?
A Saved Search displays your job search and keyword criteria so you can quickly and easily re-run the same search in the future. These saved searches will display on your "My Jobpage" for future reference.
To save your Search criteria, enter your job search info, and click "Save this Search" on the right side of the Job Search page. Simply name your search and click the "Save" button.
To locate your Saved Searches, click on your "My Jobpage" tab and click on the "My Saved Searches" tab.
What is a Job Posting notification?
The Job posting Notification is an e-mail alert when a new position is posted that matches your profile.
To receive these notifications, you must select the check box "Send an email notification whenever a new position matching this profile is posted", found at the bottom of your profile.
Why am I receiving e-mail alerts regarding job openings?
If you’re receiving emails about Petco job openings, you elected to receive job posting notifications when you created your profile.
To turn off these alerts, simply sign in to edit your profile and un-check the box "Send an email notification whenever a new position matching this profile is posted".
How do I edit or update my profile, personal information, phone/email or employment preferences?
Making changes to your profile is easy. First, sign in to your profile and then click the "My Jobpage" tab. On the right side of the page, click the "Access My Profile" to make edits, click the "Edit" link next to the appropriate section and be sure to save your changes before exiting your profile.
Do you offer relocation?
Yes, in some cases. In other cases, we try to use local talent. We recommend applying for positions that you think are the best fit for you and are located in your geographical preference.
Can I upload a resume?
Store or Distribution Center applicants
— you are unable to upload your resume, however, when completing your profile, you will be able to enter your current/previous job history one position at a time in the "Work Experience" section.
Regional or Corporate applicants
— All posted jobs allow you to upload a resume, either by cutting and pasting the resume information into the database, or by uploading a resume in MS Word, RTF, HTML or PDF format.